IP Care Enterprise Service

Server Management Services in UAE

Servers that just work — patched, monitored and performant, 24×7.

Overview

IP Care runs server estates of every shape — from a single domain controller to multi-thousand-VM private clouds.

We manage Windows Server, Red Hat and Ubuntu Linux, VMware vSphere, Nutanix, Hyper-V and Azure Stack HCI.

Services include OS patching, backup and DR, Active Directory operations, and application hosting for SQL, Exchange, SAP and custom workloads.

Key Features

24/7 Monitoring

Always-on NOC with infrastructure, application and security monitoring.

Tiered Helpdesk

L1/L2/L3 support with first-contact resolution and named engineers.

Proactive Maintenance

Patching, health checks, capacity planning and vendor escalations.

Business Benefits

15-min P1 response
Human-on-call for critical incidents, 24×7 in UAE time.
40% fewer incidents
Proactive monitoring catches issues before they reach users.
Predictable OPEX
Flat per-user or per-asset pricing with no surprise invoices.
Audit-ready
All work logged in ITSM tools with reports for compliance.

How It Works

A proven, repeatable delivery approach.

01

Onboard

Discovery, CMDB build, runbook creation, handover.

02

Stabilise

Baseline monitoring, patching, quick wins in first 90 days.

03

Optimise

Continuous improvement, automation, cost reduction.

04

Report

Monthly service reviews with SLA reporting and roadmap.

Relevant Industries

BankingGovernmentHospitalityLegalRetailManufacturing

Frequently Asked Questions

What SLA response times do you offer?

Priority 1 incidents: 15-minute response, 4-hour resolution target. P2: 30 min / 8 hrs. P3: 2 hrs / next business day. All 24×7 for P1/P2.

Do you support both on-prem and cloud?

Yes. Our managed services span on-prem infrastructure, private cloud, Microsoft 365, AWS and Azure — often in a single hybrid estate.

Can you augment our in-house IT team?

Absolutely. Many clients use IP Care as an after-hours or specialist extension of their existing team rather than a full replacement.

Ready to get started?

Talk to our enterprise team for a free consultation and tailored proposal — typically within 48 hours.

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