Real engineers, fast resolution — never a script, never a silo.
Our Abu Dhabi-based service desk delivers tiered L1, L2 and L3 IT support in English and Arabic for enterprise customers.
Every ticket is owned by a named engineer until resolved. We target first-contact resolution above 70% and NPS above 60.
ITIL v4 aligned, with monthly service reviews, CSAT tracking and continuous improvement cycles.
Always-on NOC with infrastructure, application and security monitoring.
L1/L2/L3 support with first-contact resolution and named engineers.
Patching, health checks, capacity planning and vendor escalations.
A proven, repeatable delivery approach.
Discovery, CMDB build, runbook creation, handover.
Baseline monitoring, patching, quick wins in first 90 days.
Continuous improvement, automation, cost reduction.
Monthly service reviews with SLA reporting and roadmap.
Priority 1 incidents: 15-minute response, 4-hour resolution target. P2: 30 min / 8 hrs. P3: 2 hrs / next business day. All 24×7 for P1/P2.
Yes. Our managed services span on-prem infrastructure, private cloud, Microsoft 365, AWS and Azure — often in a single hybrid estate.
Absolutely. Many clients use IP Care as an after-hours or specialist extension of their existing team rather than a full replacement.
Talk to our enterprise team for a free consultation and tailored proposal — typically within 48 hours.