IP Care Enterprise Service

Managed IT Services in Abu Dhabi

Local engineers, named SLAs, and a team that has been answering the phone in Abu Dhabi since 2003.

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Overview

Most Abu Dhabi enterprises do not have an IT problem. They have a coverage problem. The engineer who built the system left two years ago. The vendor that promised 24/7 picks up the phone in 24 hours. The compliance audit is in six weeks and nobody can find the asset register.

IP Care is the team Abu Dhabi enterprises call when the existing setup stops scaling. Same office in the capital since 2003. Same engineers on the ground. Same phone number that actually gets answered.

Our managed IT practice covers 24×7 NOC operations, helpdesk, infrastructure, cybersecurity and cloud — delivered under written SLAs with financial credits when we miss them. We support enterprises across government, banking, energy, healthcare and hospitality from a single accountable team.

Key Features

24×7 NOC in Abu Dhabi

Local monitoring and incident response, not an offshore tier-one queue.

Bilingual Service Desk

English and Arabic helpdesk, with named engineers owning each ticket end-to-end.

UAE Compliance Built In

NESA, ISO 27001 and UAE Personal Data Protection Law alignment — not bolted on later.

Hybrid Infrastructure

On-prem, AWS, Azure or all three — we run them together without finger-pointing.

Integrated Cybersecurity

SOC, endpoint, identity and network security inside one operations model.

Augment or Take Over

Either keep your internal IT lead and use us as the bench, or hand us the whole function.

Business Benefits

15-minute P1 response
Published monthly. Miss it and you receive service credits — written into every contract.
99.9% uptime SLA
Across our managed Abu Dhabi estate, measured per service, reported transparently.
Predictable per-user pricing
AED 180–450 per user depending on tier and device count. No surprises.
22 years in the capital
500+ projects delivered for government, finance, energy, healthcare and hospitality clients.

How It Works

A proven, repeatable delivery approach.

01

Discovery

Estate audit, ticket history review, stakeholder interviews.

02

Transition

Documented runbooks, asset register, monitoring and access cutover in 4–6 weeks.

03

Steady State

24×7 NOC, helpdesk, change and incident management with monthly service reviews.

04

Continuous Improvement

Quarterly business reviews, capacity planning, security posture uplift.

Relevant Industries

GovernmentBanking & FinanceEnergy & UtilitiesHealthcareHospitalityEducation

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Frequently Asked Questions

How fast do you actually respond to a P1 incident?

Fifteen minutes for P1, two-hour target resolution for the most common patterns. We publish the actual numbers monthly. If we miss the SLA, you get service credits — written into every contract.

Do you take over from our existing IT team or augment them?

Either. About 60% of our Abu Dhabi clients keep an internal IT lead and use us as the bench. The rest hand us the whole function. Both models work — pick the one that fits your team.

Can you support hybrid setups — on-prem plus AWS or Azure?

Yes. Half our infrastructure work is hybrid. We have migrated 40+ workloads to cloud and kept others on-prem because that was the right answer. We do not push cloud-everything as a policy.

What does it cost?

Per-user pricing, typically AED 180–450 per user per month depending on tier (Silver, Gold, Platinum) and device count. Bespoke quotes for regulated industries or unusual scope.

How long is the contract?

Twelve months minimum. We include a 30-day exit clause if we underperform against the SLA for two consecutive months. That keeps us honest.

Can you support our Arabic-speaking staff?

Yes — bilingual helpdesk, Arabic-language ticket handling and Arabic incident reports if you need them. Important for government and family-owned business clients in the capital.

Ready to get started?

Talk to our enterprise team for a free consultation and tailored proposal — typically within 48 hours.

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